What's the role?
We’re looking for customer-focused field engineers in Town to kick start their careers in a rewarding, high-performing, international company.
We’re looking for customer-focused Customer Service Supervisor in Town to kick start their careers in a rewarding, high-performing, international company.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Lead the inbound team to provide best in class service to our customers
- Responsible for monitoring inbound CS operations and KPI performance, take timely actions to resolve deviations and make escalations to address the spotted issues when necessary
- Establish strong collaboration with various levels and functions (e.g. Logistics, Repair Centre, Marketing, Sales Teams etc) to achieve operation excellence
- Develop and coach the team members on performance management and career development
- Drive continuous improvement through cross-functional collaboration and initiate actions to increase customer experience
- Work with region CS team to implement global standard with the alignment of MO
We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.
What do we offer?
- Long-term career development opportunities
- 14 days’ annual leave per year
- Birthday leave, volunteer leave, family care leave
- Medical insurance covering dependents
- Additional MPF voluntary employer contribution
What you need is:
- Degree holder in any discipline
- At least 5 years of experience in customer service with frontline experience or operations management in which at least 2 years in leadership role with sound people development track record
- Independent in problem solving, ability to coordinate with different functions on facts finding and initiate solutions, follow through and deliver results
- Caring and with strong passion in customer services and account development
- Self-motivation, highly energetic, outgoing character and willing to explore self-potential in different area
- An excellent team player with positive working attitude, open to share knowledge with others, open for feedback
- React quickly to a changing environment with the ability to work under pressure
- Proficiency in excel and data analysis, detailed-oriented with high accuracy
- High proficiency in English & Chinese (written & spoken), Mandarin is a plus
- Process improvement experience will be an advantage
- Someone with high ambition and potential to develop your long-term career at Hilti
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. If you have two or more years’ experience in engineering or construction, it’ll be a big advantage.
We look forward to receiving your application. Interested applicants please submit your CV by clicking the "Apply Now" button.
If you have any questions, please, contact HR Team by sending the email to careers.hongkong@hilti.com