What's the role?
The purpose of the role is to understand and execute Target Infrastructure Landscape (TIL) projects. The role involves implementing, assessing, and managing Infrastructure Lifecycle Management tasks. The job holder needs to be able to articulate opinions and participate in team communication.
• Provide onsite troubleshooting and support user requests through service tickets in a timely manner, within the agreed SLA and processes in Singapore (SG) as a member of SG & Asia IT Onsite team
• Contribute and collaborate as technical expert on areas relevant to IT Delivery operations, in supporting local and regional users
• Administer Microsoft offerings using Active Directory and software distribution tools
• Support workstation / laptop / tablets / mobile data / smartphones / network equipment
• Provide onsite support for Global IT servers and network components hosted locally in the country
• Configure network printers in accordance with Global IT standards
• Support Microsoft Office 365 cloud and client applications
• Asset management of Hilti IT equipment and mobile phones using software and tool provided
• Manage and coordinate local projects and be responsible for Global IT rollout in country
• Manage local infrastructure changes and initiatives
• Coordination of local external IT service providers
• Compliance with all relevant regulations and company agreements
• Provide out of hours support when and if required
• Travel occasionally to Hilti sites in SG
• Be the advocate of IT with the management team
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Functional Expertise
- Strong workstation, laptop, tablet hardware support experience
- Knowledge and experience of Microsoft Windows Operating System, Microsoft Office, computer hardware / software / tools, network troubleshooting (Wireless, LAN and TCP / IP) and Server Room hardware
- At least 5 years of work experience in a globally oriented IT team
- At least 5 years proven track record in a support role including experience in customer support
- At least 2 years of stakeholder and management experience
- Good and supportive telephone manner and communication skills
- Self-motivated and an independent team member
- Good coaching skills. Able to produce user guides, share IT knowledge with colleagues, improve user experience for all
- Able to prioritize based on business needs
- Has a clear understanding of the role of IT in the business environment as business partner in achieving the business targets
- Applies Hilti core values and compliance standards when dealing with IT suppliers
- Relates to the business reasons when driving Hilti IT Strategy
- Be the advocate of IT to business users
Understanding and defining what needs to be done
- Clear service orientation and able to adapt oneself to newest technology and service innovation
- Able to quickly demonstrate high levels of motivation and competence in IT tasks
- Focus on opportunities, proactive ownership and avoid problems (innovator)
Hilti is ranked 16th by Great Places to Work in 2023.
What do we offer?
We’ll give you what you need to excel in your role, including ongoing training from the start. Your responsibilities will be great and, with them, we'll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
On top of these, we have a thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
What you need is:
- Minimum Bachelor’s Degree in Information Technology, Computer Science or equivalent education. Cumulative Grade Point Average (CGPA) > 3.0 or similar grading is a must
- Experienced in administering and maintaining workstation / laptop / tablet
- Microsoft Operating Systems and Office experience and training
- Ability and open to local commuting to support all Hilti SG sites
- Excellent communication skills in written and spoken English is a must
What we don't need:
- Programming language skills
- Server administration
- Not enthusiastic about finding the best possible solution for the users
- Weakness in teamwork or interpersonal cooperation / communication
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
By submitting your resume, you confirm and agree that Hilti Asia Pacific Pte Lt and its related companies worldwide (collectively, “Hilti Group”) may collect, use and disclose your data for their recruitment purposes. This may include selecting, evaluating and recruiting candidates for roles or positions that differ from the above job description, but for which we believe that you may be interested in or appropriate for.
We look forward to receiving your application and regret that only shortlisted candidates will be notified.
