The role of Service Technician I is to maintain quality of service in the repair of Hilti equipment by timely and efficient repairs, and providing best-in-class customer service. This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.
This position provides technical support and drives the sales of specified products to salesforce and customers (buying and non-buying) consistent with Hilti’s strategy. This position educates design communities concerning the proper use and advantages of Hilti fire and protection products. This position capitalizes on Hilti competencies to secure commitments for specification or approval of Hilti Products while adding value by assisting the design community and influencers in solving design problems using Hilti Products.
The Production Controller is responsible for the administration and inspection of work in the VASC operation as well as support through production activities. This role is accountable for creating and maintaining a closed loop communication back to central planning by communicating and receiving information from the central planner, working with the Supervisor and Lead to translate the information into the production plan, performing quality checks, and closing the order in planning tools.
The Warehouse Worker is responsible to provide superior sales support and customer service by working with the distribution team through the receiving, warehousing, and order fulfillment functions, as well as organizational Lean objectives.