The role of SaaS Customer Support Specialist is to provide customer support to an array of SaaS solutions. This position is responsible for coordinating, supporting, and servicing ON!Track, Jira, and Hilti Connected Application customers and field personnel.
The Manager, Credit & Collections, is responsible for supporting the Director, Credit & Collections in the management of Hilti North America’s (HNA) asset of accounts receivables. Responsibilities include, but are not limited to, leading local and global projects, developing & establishing policy and procedures, strategic planning, training and development, all while improving Net Working Capital (NWC) by effectively managing account receivables to minimize losses.
This position is designed to provide a first-class service experience for Hilti customers by taking ownership of all tool service support activities and providing service options through customer consultation. The position supports the goals and performance targets of Global Tool Service, Marketing and Operations through the accurate creation of service orders, phone trouble shooting and timely contact with customers concerning options related to quotations and tool services.
We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S. and globally.
The Credit Analyst II is responsible for reviewing all the orders On Hold by the system. This position provides timely and efficient orders approval process including update of DNB, analysis of credit worthiness, call customers for past due invoices and partnering with Account Mangers and Regional Managers to accelerate the approval process and avoid delay on orders. This role provides good customer services to maximize sales, resolve dispute and avoid orders to be declined. Level of Authority: (subject to change) Total Receivables including Fleet accounts: $6 million to $6.5 million
The role of the Market Reach Reporting Analyst III is responsible to provide services to the organization in the areas of Corporate Strategy, Compensation Reporting, and Sales Reporting and Analysis. Additionally, this position maintains global responsibilities for supporting specific global reports as assigned and will serve as the subject matter expert for certain focus areas.
The Finance Analyst is the analytical and reporting expert for the Hub Operations and Support functions for all of Hilti North America (HNA). This position is responsible to work directly with the Finance Business Partner (FBP) and provide efficient and timely financial reporting.
The Finance Analyst II will support Finance Business Partner (FBP) team in a growth-oriented environment; is a proactive problem solver and strives to be an integral part of the team and success of Hilti. This role will interact directly with Executive Leaders throughout the Market Organization (MO) to help drive business results.
The Accountant assists in the preparation of financial statements and analysis for assigned Market Organization(s). This position executes accounting processes maintaining Hilti’s Internal Control System. The Accountant participates in special management projects as needed.
We’re looking for the next generation of high-performing, multi-lingual, post-graduate talent to take our company forward. Hilti Outperformer is a global management development program like no other, with real responsibility from day one.
The Collections Analyst II is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution.