The role of SaaS Customer Support Specialist is to provide customer support to an array of SaaS solutions. This position is responsible for coordinating, supporting, and servicing ON!Track, Jira, and Hilti Connected Application customers and field personnel.
The Manager, Credit & Collections, is responsible for supporting the Director, Credit & Collections in the management of Hilti North America’s (HNA) asset of accounts receivables. Responsibilities include, but are not limited to, leading local and global projects, developing & establishing policy and procedures, strategic planning, training and development, all while improving Net Working Capital (NWC) by effectively managing account receivables to minimize losses.
This position is designed to provide a first-class service experience for Hilti customers by taking ownership of all tool service support activities and providing service options through customer consultation. The position supports the goals and performance targets of Global Tool Service, Marketing and Operations through the accurate creation of service orders, phone trouble shooting and timely contact with customers concerning options related to quotations and tool services.
We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S. and globally.
The Credit Analyst II is responsible for reviewing all the orders On Hold by the system. This position provides timely and efficient orders approval process including update of DNB, analysis of credit worthiness, call customers for past due invoices and partnering with Account Mangers and Regional Managers to accelerate the approval process and avoid delay on orders. This role provides good customer services to maximize sales, resolve dispute and avoid orders to be declined. Level of Authority: (subject to change) Total Receivables including Fleet accounts: $6 million to $6.5 million
The Collections Analyst II is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution.