The role of the Tool Services Team Lead is to provide functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations. Effectively plan & direct activities to meet the Repair Key Performance Indicators.
The Warehouse Worker is responsible to provide superior sales support and customer service by working with the distribution team through the receiving, warehousing, and order fulfillment functions, as well as organizational Lean objectives.
The role of the Solution Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.
The Solution Consultant will assist in growing and supporting Hilti Tool Services with a specific focus on ON!Track & Fleet Management with local, regional, and global partners. This role will perform productivity analyses with VIP customers and design optimal solutions to improve customer’s business processes. In addition, it will coordinate with local sales team to support to increase sales and penetration of ON!Track & large Fleet Contracts increasing the numbers of Solution Customers (ON!Track & Fleet >$15k) as part of our global customer engagement strategy.
The Spare Parts Warehouse Team Lead directs and oversees Distribution Operations personnel. This role is responsible for coordinating operational activities to include shipping, receiving, returns, carrier scheduling, and replenishments. Supervisory responsibilities include performance monitoring, evaluation, coaching, direction of work assignments, and cross-training of personnel. Additional support activities include data analysis, reporting, forecasting, inventory investigation, slotting, data pulls (BI/SAP queries), and project work.
The role of On-Demand Services Representative is responsible for ensuring efficient and proper operations of a local On-Demand Tool Services Center (TSC). Responsibilities include, but are not limited to, shipping and receiving all tools (On-Demand and Fleet), fielding communications (questions, complaints, issues), and managing the Loaner and On-Demand program within the specified TSC.
The Spare Parts Material & Process Manager will optimize material management and Spare Parts handling including future process development within the Tool Service Centers and the Spare Parts Warehouse concerning spare parts management, with the goal to reach the relevant KPIs and to drive customer satisfaction while upholding Hilti’s culture and values. The position is responsible for working with Product Management in developing and executing product line strategies on supply and order fulfillment for designated product lines.