The role of Service Technician I is to maintain quality of service in the repair of Hilti equipment by timely and efficient repairs, and providing best- in-class customer service. This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.
The role of the Tool Services Team Lead is to provide functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations. Effectively plan & direct activities to meet the Repair Key Performance Indicators.
The Warehouse Worker is responsible to provide superior sales support and customer service by working with the distribution team through the receiving, warehousing, and order fulfillment functions, as well as organizational Lean objectives.
The Spare Parts Warehouse Supervisor directs and oversees Distribution Operations personnel. This role is responsible for coordinating operational activities to include shipping, receiving, returns, carrier scheduling, and replenishments. Supervisory responsibilities include performance monitoring, evaluation, coaching, direction of work assignments, and cross-training of personnel. Additional support activities include data analysis, reporting, forecasting, inventory investigation, slotting, data pulls (BI/SAP queries), and project work.
The Spare Parts Material & Process Manager will optimize material management and Spare Parts handling including future process development within the Tool Service Centers and the Spare Parts Warehouse concerning spare parts management, with the goal to reach the relevant KPIs and to drive customer satisfaction while upholding Hilti’s culture and values. The position is responsible for working with Product Management in developing and executing product line strategies on supply and order fulfillment for designated product lines.