Functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations Effectively plan & direct activities to meet the Repair Key Performance Indicators.
In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment. Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Contribute to the Company’s financial success through COGS control, process improvement, and cost containment throughout the repair process. Provide best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition
As Team Leader for Tool Service Centre, you will be responsible for best in class execution of repair and the operating link between transport/carrier and the repair teams. You will manage the logistics team to support the Tool Service Centre operations for a fast and accurate tool reception, carrier management, recycling control, goods inbound/outbound procedures, loan tool service and the supply of all other inbound/outbound goods. You have responsibility to control the Repair Centre operation in order to provide a high quality, fast and efficient service.