The role of Service Technician is to maintain quality of service in the repair of Hilti equipment by timely and efficient repairs, and providing best-in-class customer service. This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.
After the recent acquisition of Fieldwire – a leading construction project management and collaboration platform for contractors – we’re looking for a Recruiting Specialist to directly support the recruitment of a variety of positions across the Fieldwire organization. This is an exciting opportunity to join a new, innovative collaboration.
The role of On Demand Representative is responsible for being the focal point for communication (phone or email) with internal customers, repair billing, credit status, and all data entry activities within the repair process. This position monitors and coordinates the paperwork flow within the tool service operation to support the efficiency of the tool services team. Maintains inventory of Service Center supplies, office appearance, and focuses on safety. Plays a key role in project launches as well as conducts systems training for the Tool Services Center (TSC) team, as needed.
The Spare Parts Warehouse Supervisor directs and oversees Distribution Operations personnel. This role is responsible for coordinating operational activities to include shipping, receiving, returns, carrier scheduling, and replenishments. Supervisory responsibilities include performance monitoring, evaluation, coaching, direction of work assignments, and cross-training of personnel. Additional support activities include data analysis, reporting, forecasting, inventory investigation, slotting, data pulls (BI/SAP queries), and project work.
The Quality Manager will work collaboratively with Project Business, Engineering, HUB Marketing, Marketing Organizations (MO), Logistics, Finance, etc., to design, execute, and lead the professionalization of the quality function within the Tool Service Center. This role will utilize change management principles, processes, and tools to focus on achieving quality, financial, and operational results for internal clients and external customers.
The Warehouse Associate is responsible to provide superior sales support and customer service by working with the distribution team through the receiving, warehousing and order fulfillment functions. Duties include, but are not limited to, support the overall Distribution Center (DC) operations through work flow coordination and training, participate in organizational “Lean” objectives, and Maintain a high level of functional expertise and demonstrate the ability to train and support small groups, while sustaining global processes.