• In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment • Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool • Contribute to the Company’s financial success through COGS control, process improvement, and cost containment throughout the repair process • Provide best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition
The Production Controller is responsible for the administration and inspection of work in the VASC operation as well as support through production activities. This role is accountable for creating and maintaining a closed loop communication back to central planning by communicating and receiving information from the central planner, working with the Supervisor and Lead to translate the information into the production plan, performing quality checks, and closing the order in planning tools.
The Warehouse Worker is responsible to provide superior sales support and customer service by working with the distribution team through the receiving, warehousing, and order fulfillment functions, as well as organizational Lean objectives.
The role of On-Demand Services Representative is responsible for ensuring efficient and proper operations of a local On-Demand Tool Services Center (TSC). Responsibilities include, but are not limited to, shipping and receiving all tools (On-Demand and Fleet), fielding communications (questions, complaints, issues), and managing the Loaner and On-Demand program within the specified TSC.