The Manager, Credit & Collections, is responsible for supporting the Director, Credit & Collections in the management of Hilti North America’s (HNA) asset of accounts receivables. Responsibilities include, but are not limited to, leading local and global projects, developing & establishing policy and procedures, strategic planning, training and development, all while improving Net Working Capital (NWC) by effectively managing account receivables to minimize losses.
The Credit Analyst II is responsible for reviewing all the orders On Hold by the system. This position provides timely and efficient orders approval process including update of DNB, analysis of credit worthiness, call customers for past due invoices and partnering with Account Mangers and Regional Managers to accelerate the approval process and avoid delay on orders. This role provides good customer services to maximize sales, resolve dispute and avoid orders to be declined. Level of Authority: (subject to change) Total Receivables including Fleet accounts: $6 million to $6.5 million
The purpose of this position is to lead both customer contact teams within logistics and develop internal talent. Logistics Care Team is an exception handling team interacting directly with the external customer and proactively providing transparency to delivery issues prior to order shipment. The Logistics Services Team provides support for internal customers, field and distribution team member
The purpose of this position is to successfully execute the principals of Strategic Supply Chain Management which directly contribute to Hilti’s objectives for sustainable, profitable growth.
The Collections Analyst II is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution.