This position provides technical support and drives the sales of specified products to salesforce and customers (buying and non-buying) consistent with Hilti’s strategy. This position educates design communities concerning proper use and advantages of Hilti fastening and protection products. This position capitalizes on Hilti competencies to secure commitments for specification or approval of Hilti Products while adding value by assisting design community and influencers in solving design problems using Hilti Products.
The purpose of this position is to assess regulatory and corporate requirements as well as industry best practices to develop and manage programs to maintain regulatory compliance including environmentally sound/sustainable product recycling and disposal programs.
The role of Channels Operations - Contact Center Process Expert, is responsible to drive change across the organization by providing business process expertise and input in ensuring operational excellence and alignment to strategic business direction relative to Contact Center global projects are attained and supported. This position is continually identifying opportunities for process improvements or change in collaboration with peers to better the suite of customer collaboration tools available within the Contact Center suite of solutions among all shareholders.
The role of SaaS Customer Support Specialist is to provide customer support to an array of SaaS solutions. This position is responsible for coordinating, supporting, and servicing ON!Track, Jira, and Hilti Connected Application customers and field personnel.
The Manager, Credit & Collections, is responsible for supporting the Director, Credit & Collections in the management of Hilti North America’s (HNA) asset of accounts receivables. Responsibilities include, but are not limited to, leading local and global projects, developing & establishing policy and procedures, strategic planning, training and development, all while improving Net Working Capital (NWC) by effectively managing account receivables to minimize losses.
This position is designed to provide a first-class service experience for Hilti customers by taking ownership of all tool service support activities and providing service options through customer consultation. The position supports the goals and performance targets of Global Tool Service, Marketing and Operations through the accurate creation of service orders, phone trouble shooting and timely contact with customers concerning options related to quotations and tool services.
We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S. and globally.
The Credit Analyst II is responsible for reviewing all the orders On Hold by the system. This position provides timely and efficient orders approval process including update of DNB, analysis of credit worthiness, call customers for past due invoices and partnering with Account Mangers and Regional Managers to accelerate the approval process and avoid delay on orders. This role provides good customer services to maximize sales, resolve dispute and avoid orders to be declined. Level of Authority: (subject to change) Total Receivables including Fleet accounts: $6 million to $6.5 million
The Hilti North America (HNA) Inside Sales Account Manager – Outbound D&E is the direct link between Hilti and the customer. This position is responsible for creating, maintaining, and growing the customer base for HNA.
The purpose of this position is to lead both customer contact teams within logistics and develop internal talent. Logistics Care Team is an exception handling team interacting directly with the external customer and proactively providing transparency to delivery issues prior to order shipment. The Logistics Services Team provides support for internal customers, field and distribution team member
The purpose of this position is to successfully execute the principals of Strategic Supply Chain Management which directly contribute to Hilti’s objectives for sustainable, profitable growth.
Become part of Hilti’s Global IT team for SCM solutions where you will be working on one of the largest S/4 HANA implementations in the world. We are looking for an IT Business Analyst to contribute and play an important role in the transformation of our SAP logistics landscape. The IT Business Analyst will be based in our strategic IT location Tulsa, Oklahoma.
The Collections Analyst II is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution.