The role of the Solution Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.
The Solution Consultant will assist in growing and supporting Hilti Tool Services with a specific focus on ON!Track & Fleet Management with local, regional, and global partners. This role will perform productivity analyses with VIP customers and design optimal solutions to improve customer’s business processes. In addition, it will coordinate with local sales team to support to increase sales and penetration of ON!Track & large Fleet Contracts increasing the numbers of Solution Customers (ON!Track & Fleet >$15k) as part of our global customer engagement strategy.
The role of On-Demand Services Representative is responsible for ensuring efficient and proper operations of a local On-Demand Tool Services Center (TSC). Responsibilities include, but are not limited to, shipping and receiving all tools (On-Demand and Fleet), fielding communications (questions, complaints, issues), and managing the Loaner and On-Demand program within the specified TSC.