The role of the Tool Services Team Lead is to provide functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations. Effectively plan & direct activities to meet the Repair Key Performance Indicators.
The Warehouse Worker is responsible to provide superior sales support and customer service by working with the distribution team through the receiving, warehousing, and order fulfillment functions, as well as organizational Lean objectives.
The role of the Solution Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.
We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S and globally.
This position is accountable for the development of strategy, programs and personnel for Technical Service in support of overall strategic sales goals. This includes development and maintenance of training programs and presentation materials, as well as implementation of a strategic direction in concert with Champion 3C and Vision 2020 strategy. Responsible for driving activities of the field Technical Service team and influencing Sales Management to ensure sustainable and profitable growth of Hilti Fastening & Protection specified products.
The Spare Parts Warehouse Team Lead directs and oversees Distribution Operations personnel. This role is responsible for coordinating operational activities to include shipping, receiving, returns, carrier scheduling, and replenishments. Supervisory responsibilities include performance monitoring, evaluation, coaching, direction of work assignments, and cross-training of personnel. Additional support activities include data analysis, reporting, forecasting, inventory investigation, slotting, data pulls (BI/SAP queries), and project work.
The Spare Parts Material & Process Manager will optimize material management and Spare Parts handling including future process development within the Tool Service Centers and the Spare Parts Warehouse concerning spare parts management, with the goal to reach the relevant KPIs and to drive customer satisfaction while upholding Hilti’s culture and values. The position is responsible for working with Product Management in developing and executing product line strategies on supply and order fulfillment for designated product lines.