The Spare Parts Material & Process Manager will optimize material management and Spare Parts handling including future process development within the Tool Service Centers and the Spare Parts Warehouse concerning spare parts management, with the goal to reach the relevant KPIs and to drive customer satisfaction while upholding Hilti’s culture and values. The position is responsible for working with Product Management in developing and executing product line strategies on supply and order fulfillment for designated product lines.
Functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations Effectively plan & direct activities to meet the Repair Key Performance Indicators.
In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment. Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Contribute to the Company’s financial success through COGS control, process improvement, and cost containment throughout the repair process. Provide best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition