Tool Services Team Lead - Harrisburg

Harrisburg, PA
Reference No: WD-0010889

What's the role?

The role of the Tool Services Team Lead is to provide functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations. Effectively plan & direct activities to meet the Repair Key Performance Indicators.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

 Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition
 Sustain technical competence while leading development of team repair expertise
 Identify, promote, & execute continuous process improvements for repair center operations
 Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all
repair and process standards
 Responsible for effective inventory management to defined regional process standards
 Direct TSC maintenance of work areas, tools, and assigned equipment in a proper, organized order thus
enabling the incumbents to perform the job in a timely, safe, and efficient manner
 Direct supervisory authority and responsibility for assigned team members within TSC; includes performing
PMP process, implementing development plans and recommends employment status changes
 Lead by example and promote a cohesive team-oriented environment
 Determine TSC priorities in order to maintain same day turn-around-time while providing quality
repair service
 Assist Tool Service Manager in maintaining rapport and communication through daily contact with
TSC staff, customers, sales personnel, and company departments
 Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair
Expert, Tool Services Marketing (fleet, TOD support, CTS)
 Perform other duties as assigned by manager

Our tools are chosen for projects ranging from smart and safe housing to some of the world’s highest-profile constructions.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  •  High School Diploma or GED required
  •  College degree preferred
  •  2-3 years experience in technical shop/plant operations management
  •  Direct supervision of technical staff preferred
  •  Experience using Windows applications preferred

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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