Technical Support Engineer (TSE) - Plano, TX
What's the role?
This position ensures internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti Anchor and Direct Fastening (DF) products and creates engineering product submittals for field personnel to facilitate the sale of these key products.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Provide technical sales support through telephone and email related business
Create engineering product submittals for field personnel to facilitate the sale of key products
Meet assigned deadlines for project assignments
Remain current in the knowledge of building codes relative to the application of Hilti Anchor and DF products
Understand and apply approvals and listings for Hilti Anchor and DF products correctly in verbal and written communication with customers
Provide engineering support through the composition of letters regarding the application of Hilti products for external customers
Collect customer data and provide leads to Field Engineers in order to maximize coverage and penetration in the field
Provide Field Engineers with corporate support and relevant product information
Complete defined projects (e.g. presentation and intranet development, small testing projects, and other engineering assignments) in order to help support the activities of Hilti Field Engineers and other sales’ personnel
Provide Field Engineer territory coverage as agreed with MO Technical Service management
Protect Hilti from liability exposure through utilization of sound engineering judgment
Additional duties as assigned
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
Bachelor’s Degree in Engineering or Engineering Technology required – Civil, Architectural, or Mechanical discipline preferred
Ability to communicate effectively with engineers, architects, contractors, and Hilti personnel through verbal and written response
Ability to organize and utilize large amounts of reference information both in hardcopy and electronic files
Ability to identify, analyze, and solve technical problems
Ability to function effectively on teams
Aptitude to read and understand blueprints, construction specifications, and documents
Ability to effectively use Microsoft Word, Excel, and PowerPoint
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.