Sr. Manager, Warehouse Operational Excellence

Dallas, TX
Reference No: 11630

What's the role?

The Senior Manager, Warehouse Operational Excellence is responsible for driving operational excellence in the warehouse organization. This position designs our warehouse process strategy by executing complex projects (ie. Warehouse design, WMS Systems) and utilizing lean and/or six sigma to support our long-term logistics strategy. This leader leverages their team to develop new local and global best practices by utilizing extensive warehouse expertise, broad logistics business knowledge, and consulting with global counter-parts as well as external specialists.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Develop and Deploy operational excellence strategies for Warehouse implementation. Partner with global distribution team and
peer groups in the region (Transport, Materials, Services, Project Business,
Design and develop warehouse network strategy for optimizing storage capacity and improving team member productivity for both short term flexibility and long-term growth. Leverage warehouse network team to support these goals.
Develop new local and global best practices by utilizing extensive warehouse expertise, broad logistics business knowledge, and consulting with global counter-parts as well as external specialists.
Design and conduct training of new standardized processes and system applications resulting from projects; monitor effectiveness of training at user levels for adherence to new process / future best practice; approve training for areas that will have process changes due to system or process changes
Utilize SAP, Business Warehouse (BI), Microsoft Excel, Access, and PowerPoint to conduct analysis regarding the scope of opportunity of a potential project and set target for improvement; follow project execution, create, update, and distribute reports to measure success of implementation changes and determine impact of improvement efforts
Directly lead process team members and indirectly all warehouse leaders to implement solutions outlined above.
Direct ownership of ICS (Internal control system) processes, BPPM (Best Practice Process
Management), and Safety Policies within warehousing team.
Ensure continuous communication with internal team members, process managers, and global counter parts in other Marketing Organizations; update Global Process Management System (GPMS) as required if impacted by new process information; prepare and deliver communication of new process and procedures for multiple audience levels within the organization
Critical Deliverables of the role and the associated execution plans of the direct/indirect teams are:
Drive Quality improvements supporting customer loyalty (e.g. reduce the customer complaint rates, increase inventory accuracy) and increase Warehouse Productivity (e.g. OPEX Costs % of Sales, Lines Per Hour)
Enable best in class warehouse performance and operational support for the company’s logistics and sales teams.
Generate robust warehouse network optimization plan to achieve consistent year over year productivity which will result in significant reduction in warehousing costs as percentage of net sales.
Additional duties, as assigned

Our logistics operation is special because we own our whole supply chain, something that’s almost unique for a company of our size.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

Bachelor’s degree,required
o MBA preferred, Industrial engineering degree also preferred

Minimum Seven (7) years’ experience, required, to include:
o Experience in leadership roles responsible for operational and/or process improvement team members.
o Significant exposure and experiences in working with warehouse design & systems
o Experience with lean and/or six-sigma especially in environments where the journey was
o Experience living and/or working abroad in a global organization
o Formal Lean and/or Six Sigma certifications or equivalent experience, required

Successful track record in developing self via learning agility with a strong mix of learning while doing and working in teams in an ambiguous work environment
Strong track record of investing in diverse teams and their development to ensure leadership pipeline development from within the organization with successes in developing “people better than themselves”


Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Similar Jobs at Hilti


We have a strong Global Logistics network that manager 3 main areas as well as supporting functions:

Warehouse Management:
Distribution Operations, Warehouse Processes and Standards and Capacity Management

Woodinville, WA

• Responsible for the preparation and shipping of outbound parcels and receipt of inbound product
• Maintain functional expertise by reviewing and retaining task related ERP system transactions


Love a logistical challenge? Ours is global logistics on a scale like nowhere else – and we own our whole supply chain. It’s a great place to get involved in a variety of roles and experience the bigger picture.

Find out about logistics