Solutions Success Specialist

Nashville, TN
Reference No: WD-0010914

What's the role?

The role of the Solution Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

• Make outside, face‐to‐face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
• Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
• Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
• Demonstrate consultative selling; convince customers that they have a need for a product or service
• Demo Hilti products and services in person, face‐to‐face, with customers
• Train the customer on Hilti Tool Service Solutions at all levels of the company
• Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies
• Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes
• Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
• Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long‐term customer engagement
• During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
• Represent Hilti in customer’s project meetings and follow‐up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.

Our tools are chosen for projects ranging from smart and safe housing to some of the world’s highest-profile constructions

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • High School Diploma or GED, required
  • Bachelor’s Degree or equivalent work experience, preferred
  • Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
  • Knowledge of construction methods and practices as they relate to Hilti products, preferred
  • Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
  • Demonstrated aptitude of cold‐calling skills at customer offices and jobsites required
  • Ability to thrive both independently and in a team environment
  • Demonstrated ability to develop engaged customer relationships and implement strategic concepts
  • Excellent time and territory management skills
  • Must be persuasive, sales driven, customer focused, and a team player
  • Must be able to build prospects and business relationships
  • Proficient computer skills including MS Office Suite and smartphones
  • Must maintain a professional business appearance in accordance with HNA dress policy at all times

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

Similar Jobs at Hilti

San Francisco, CA

As an account manager, you’ll be visiting our customers, wherever they’re busy working, to find out how we can help them. You could find yourself on construction sites and nuclear plants or in offices and warehouses.

Atlanta, GA

As an account manager, you’ll be visiting our customers, wherever they’re busy working, to find out how we can help them. You could find yourself on construction sites and nuclear plants or in offices and warehouses.

Sales

Are you a people person? If you’re also a team player with energy, commitment and competitive drive, you could be the perfect fit to help build on our strong customer relationships.

 Find out about our sales roles