Solution Success Specialist - Houston, TX
What's the role?
The role of the Solution Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Make outside, face‐to‐face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
Demonstrate consultative selling; convince customers that they have a need for a product or service
Demo Hilti products and services in person, face‐to‐face, with customers
Train the customer on Hilti Tool Service Solutions at all levels of the company
Identify the key customer roles and understand their responsibilities and needs; obtain
appointments with entry level decision makers at construction/ industrial companies
Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes
Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long‐term customer engagement
During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
Represent Hilti in customer’s project meetings and follow‐up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
Additional duties as assigned
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
High School Diploma or GED, required
Bachelor’s Degree or equivalent work experience, preferred
Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
Knowledge of construction methods and practices as they relate to Hilti products, preferred
Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
Demonstrated aptitude of cold‐calling skills at customer offices and jobsites required
Ability to thrive both independently and in a team environment
Demonstrated ability to develop engaged customer relationships and implement strategic concepts
Excellent time and territory management skills
Must be persuasive, sales driven, customer focused, and a team player
Must be able to build prospects and business relationships
Proficient computer skills including MS Office Suite and smartphones
Must maintain a professional business appearance in accordance with HNA dress policy at all times
Vehicle/ Driver’s License Requirements:
Company vehicle provided for carrying equipment for product demonstration & implementation purposes
Must have valid US driver’s license and comply with HNA Fleet Safety Policy requirements
Responsible prudent care and protection of company assets
Normal office conditions as well as simulated jobsite situations/conditions.
Up to 90% domestic travel, required.
Adverse Working Conditions:
Job requires walking on simulated construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs
Simulated construction jobsites may also lead to exposure of excessively loud noises; ear protection is strongly encouraged and may be required on some simulated jobsites
High occurrence of sitting, standing, bending while conducted training exercises
Safety Equipment Required:
Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti and Occupational Safety and Health Regulations (OSHA)
Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.