Service Technician-Irving, TX
What's the role?
In a timely and efficient manner, perform duties required to maintain a quality service outlet for
the repair of Hilti equipment
Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti
tools and enhancing the value-added image associated with owning a Hilti tool
Contribute to the Company’s financial success through COGS control, process improvement, and cost
containment throughout the repair process
Provide best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Adhere to the worldwide Champion 3C Strategy of:
o Customer - We aspire to be our customer’s best partner. Their requirements drive our actions.
o Concentration - We focus on products and markets that allow us to achieve and sustain
o Competency - We are committed to excellence in innovation, total quality, direct customer
relationships and effective marketing.
Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files
Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems
Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools
Conduct final functional and safety testing after every repair to ensure customer safety
Through continuous inventory, accurate picking of spare parts, and identifying and increasing
inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best in- class repair service to Hilti customers
Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel
Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network
Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools
Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
Follow company policies, procedures, and rules
Follow and abide to the company’s culture, values, and principles
Perform other duties as assigned by supervisor
What do we offer?
Innovation is who we are and it’s evident in the way we work. Together with our customers, we develop solutions that improve productivity, safety and sustainability
Why should you apply?
From the moment you join us, youknow you’re part of something bigger. Thatfeeling of belonging is with you, no matter where you are
What you need is:
High School Diploma/GED or equivalent experience required
Experience in mechanical or electrical repairs
Experience using Windows applications preferred
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.