Service Technician

Harrisburg, PA
Reference No: WD-0005808

What's the role?

 In a timely and efficient manner, perform duties required to maintain a quality service outlet for the repair of Hilti equipment
 Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti
tools and enhancing the value-added image associated with owning a Hilti tool
 Contribute to the Company’s financial success through COGS control, process improvement, and cost
containment throughout the repair process
 Provide best-in-class tool repair service in support of Hilti’s Lifetime Service value proposition

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

 Adhere to the worldwide Champion 3C Strategy of:
o Customer - We aspire to be our customer’s best partner. Their requirements drive our actions.
o Concentration - We focus on products and markets that allow us to achieve and sustain
leadership positions.
o Competency - We are committed to excellence in innovation, total quality, direct customer
relationships and effective marketing.
 Maintain superior technical knowledge and skills through continuous professional development
by studying and reviewing on-line repair manuals, schematics, and technical files
 Perform high quality repairs to Hilti products through proper problem diagnosis and application
of prescribed corrective measures while utilizing appropriate tools and systems
 Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti
 Conduct final functional and safety testing after every repair to ensure customer safety
 Through continuous inventory, accurate picking of spare parts, and identifying and increasing
inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring bestin-
class repair service to Hilti customers
 Assist Senior Repair Technician in maintaining rapport and communication through daily contact
with customers and/or sales personnel
 Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs,
reducing cost of goods sold, and standardizing repairs throughout the repair network
 Provide data and information to Hilti quality and product managers that are used to identify
potential improvements to the overall quality and safety of Hilti tools
 Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner
 Follow company policies, procedures, and rules
 Follow and abide to the company’s culture, values, and principles
 Perform other duties as assigned by supervisor

Our tools are chosen for projects ranging from smart and safe housing to some of the world’s highest-profile constructions

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

 High School Diploma/GED or equivalent experience required
 Experience in mechanical or electrical repairs
 Experience using Windows applications preferred

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Adhere to the worldwide Champion 3C Strategy of:
Customer - We aspire to be our customer’s best partner. Their requirements drive our actions.
Concentration - We focus on products and markets that allow us to achieve and sustain
leadership positions.


Got a talent for technology? Our various engineering roles could see you consulting on construction sites, building new software or developing patented products in our R&D innovation centers.

Find out about our engineering roles