Measuring Support Specialist

Plano, TX
Reference No: 15591

What's the role?

The Measuring Support Specialist is responsible to assure internal and external customers are provided up to date and accurate information on scanning and optical technical product information relevant to Hilti’s current and historical products, related repair services, product application / installation information,
and sales support for high-end measuring tools via phone and computer. This role conducts product and software trainings with internal and external customers.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As the Measuring Support Specialist, you will develop written and video training support for internal and external customers and create phone and computer training script to support high-end measuring business. You will support the Measuring Business Unit with designing high-end detection and optical tool training for internal and external customers. You will also facilitate and deliver training to all specialist team members including product, Key PLS applications, trade, and AM processes.

The Measuring Support Specialist will ensure that all Customer Service personnel have up to date and accurate product, technical, repair, and application information by timely distribution and routine inspections of both systems and hard copy files. You will provide inside sales support for internal and external customers and provide timely and accurate defect analysis of all telephone related customer repair inquiries and provide appropriate solutions to meet customer needs. You will also inform Business Units and Tool Services of related issues experienced by internal and external customers; when appropriate and after careful analysis, suggest solutions to the issues.

We’re proud to rank in Great Places to Work 2019 as one of the world’s best multinational workplaces.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team.

What you need is:

  • Bachelor’s Degree required or applicable job-related experience
  • Well versed in Auto CAD and Revit
  • Strong training and presentation skills required
  • Knowledge of SAP, PowerPoint, Windows, and Excel required
  • Strong technical writing and communication skills required
  • Working knowledge of construction methods and building codes preferred
  • High energy, sense of urgency, and customer care skills required
  • Strong interpersonal skills and the enthusiasm to deliver training to drive new team member engagement

Working Conditions:
Primarily office conditions with some exposure to jobsites.

Adverse Working Conditions:
Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year. Depending on geography employees may be exposed to adverse heat or cold. Construction jobsites may also expose specialists to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites.

Safety Equipment Required:
Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Occupational Safety and Health Administration (OSHA), and General Contractors.

Physical Requirements:
Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”

- Amer, Key Projects Manager

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