Manufacturing Team Lead - Harrisburg, PA

Harrisburg, PA
Reference No: WD-0003722

What's the role?

Functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations. Effectively plan direct activities to meet the Repair Key Performance Indicators.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition
Sustain technical competence while leading development of team repair expertise
Identify, promote, & execute continuous process improvements for repair center operations
Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all repair and process standards
Responsible for effective inventory management to defined regional process standards
Direct TSC maintenance of work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbents to perform the job in a timely, safe, and efficient manner
Direct supervisory authority and responsibility for assigned team members within TSC; includes performing PMP process, implementing development plans and recommends employment status changes
Lead by example and promote a cohesive team-oriented environment
Determine TSC priorities in order to maintain same day turn-around-time while providing quality repair service
Assist Tool Service Manager in maintaining rapport and communication through daily contact with TSC staff, customers, sales personnel, and company departments
Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair Expert, Tool Services Marketing (fleet, TOD support, CTS)
Perform other duties as assigned by manager

Our tools are chosen to build safer homes for ordinary people, as wellas luxury hotels, high-speed railways and world-class stadiums.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

High School Diploma or GED required
College degree preferred
2-3 years experience in technical shop/plant operations management
Direct supervision of technical staff preferred
Experience using Windows applications preferred

Working Condition:

Workshop environment subject to heat, cold, dust and other particles
Safety shoes and safety glasses required
Must be able to stand for up to 8 hours daily while performing tool repairs and working throughout shop
Must be able to lift up to 50 lbs
Must have the ability to use hand tools and equipment to disassemble and assemble power tools

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Similar Jobs at Hilti


Got a talent for technology? Our various engineering roles could see you consulting on construction sites, building new software or developing patented products in our R&D innovation centers.

Find out about our engineering roles