Manager in Training - Tool Service Center - Irving, TX
What's the role?
The Manager in Training will be assigned the role of team lead for the service center technicians. Functional and disciplinary leadership of Repair Technicians in TSC (Tool Service Center) operations Effectively plan & direct activities to meet the Repair Key Performance Indicators.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition
Sustain technical competence while leading development of team repair expertise
Identify, promote, & execute continuous process improvements for repair center operations
Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all repair and process standards
Responsible for effective inventory management to defined regional process standards
Direct TSC maintenance of work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbents to perform the job in a timely, safe, and efficient manner
Direct supervisory authority and responsibility for assigned team members within TSC; includes performing PMP process, implementing development plans and recommends employment status changes
Lead by example and promote a cohesive team-oriented environment
Determine TSC priorities in order to maintain same day turn-around-time while providing quality repair service
Assist Tool Service Manager in maintaining rapport and communication through daily contact with TSC staff, customers, sales personnel, and company departments
Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair Expert, Tool Services Marketing (fleet, TOD support, CTS)
Perform other duties as assigned by manager
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
High School Diploma or GED required
College degree preferred
2-3 years experience in technical shop/plant operations management
Direct supervision of technical staff preferred
Experience using Windows applications preferred
Combination of normal office and workshop conditions.
Adverse Work Conditions:
Workshop environment subject to heat, cold, noise, dust, and other particles
Must have the ability to use hand tools and equipment to disassemble and assemble power tools
Safety Equipment Required:
Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA)
Must wear steel toe boots, safety glasses, safety vest, and other safety equipment, as required, when working in the facility and/or operating machinery
Occasionally lift up to 70 lbs.
Stand for long periods of time and perform repetitive reaching, bending, and climbing.
Must be able to stand for up to 8 hours daily while performing tool repairs at workstation
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.