Logistics Care Process Manager - Tulsa, OK

Tulsa, OK
Reference No: WD-0000508

What's the role?

The purpose of the role is to drive consistency in process and communication across the Logistics Care team. This is achieved through owning the policies and procedures for the Team. Developing and coordinating training across the team. Developing and implementing standard onboarding process across the team. Continuous improvement focus to review how the team operates and how the team can be more efficient and effective.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Increase customer engagement by improving order fulfilment process to ensure seamless delivery
Owning and maintaining all Logistics care policies ensuring they are updated and visible of share point and team is trained.
Developing competency modules and training schedule for all team members to ensure they complete competency models across: logistics, customer service and AM topics.
Develop, implement, and maintain consistent onboarding experience for new logistics care specialists to the team
Review team processes to ensure the team is effective and efficient in the way we do business.
Work with logistics care analyst and cross functional teams to embed any new projects or processes into the team to become business as usual.
Complete communication and process audits on team members to drive high engagement across the organization. Work with team leads to provide coaching and development feedback.

Our logistics operation is special because we own our whole supply chain, something that’s almost unique for a company of our size.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

Bachelor’s degree, required
Solid knowledge of SAP systems – APO & R3
Functional knowledge of logistics processes
Project management experience
Solid knowledge of related business processes (i.e. Product Portfolio Management)
Excellent interpersonal and customer service skills
Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint
Good communication, organization, and analytical skills
Detail oriented and able to handle multiple responsibilities and make decisions

Working Conditions:
Normal office conditions.
Up to --1% (domestic/international/both) travel, required.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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