Local Process Expert I

Plano, TX
Reference No: 13800

What's the role?

The role of Local Process Expert (LPE) serves as the local expert for global data implementation. The LPE is responsible for the coordination, implementation, and maintenance of processes related to Hilti’s Global Product Data Publishing (PDP) system for the North America market.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As a Local Process Expert, you will work with stakeholders (Product Management, Trade Management, etc.) to develop content that effectively communicates the message to the intended audience in a compelling way and support successful product launches by working with Product Management to ensure relevant materials are available at launch. You will promote understanding and adherence to brand excellence guidelines throughout all levels of the organization; maximize long-term potential of the Hilti brand and adhere to globally-established guidelines (act as a “brand guardian”). You will also develop and implement team member system training and coordinate data quality assurance and support for Hilti Online, print publication output, and participation.

You will coordinate global product setup within the PDP system; from description development to photography upload and understand and own the business requirements and functionality of the PDP applications; understand the general functionality of the integrating applications. As a Local Process Expert, you will analyze, evaluate, and challenge information gathered from multiple sources; reconcile conflicts, decompose high-level information into details, and “abstract up” from low-level information to a more general understanding for both IT and business audiences.

As a Local Process Expert, you will serve as the North American liaison between the business customer, IT, integration, and testing teams ensuring technical solutions match functional requirements on a global level. You will manage the change control process for the PDP system and conduct review of deliverables for understanding and accuracy. You will also participate in impact analysis sessions when application changes are made and provide domain and subject matter expertise on data and metrics. The Local Process Expert will also maintain awareness of technology changes for potential impact on requirements and final delivery in an application.

You will facilitate discussions for documenting business processes (e.g. As-is and To-be) and maintain data integrity for all data used in analysis. You will also use various information tools to query data accurately and efficiently and create ad-hoc reporting and insights. Finally, you will explain and reproduce processes and methods to reinforce data integrity and walk business users through the logical steps used to arrive at conclusions.

We’re proud to rank in Great Places to Work 2019 as one of the world’s best multinational workplaces.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team.

What you need is:

  • Bachelor’s Degree, required
  • Strong mathematical and analytical skills
  • Excellent verbal and written communication skills, and presentation skills
  • Ability to use creativity and critical thinking to innovate and solve complex problems
  • Ability to prioritize, and manage multiple tasks, with a high degree of efficiency and organization
  • Ability to work in a constantly changing environment, and the ability to be able to adapt to unexpected obstacles and barriers
  • Ability to quickly learn new tools, methods and processes to continue to improve analytical output
  • High level of intellectual curiosity – ability to ask the right questions to get a good understanding of the problem.
  • Has the ability to articulate technical information into a meaningful message that clearly explains issue, impact, and resolution.
  • Ability to work independently to solve complex problems as well as seek out answers with minimal information.

Working Conditions:
Normal office conditions
Up to 15% domestic and international travel, required.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”

- Amer, Key Projects Manager

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