E-Commerce Specialist

Tulsa, OK
Reference No: 12702

What's the role?

We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S. and globally.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

In this role, you are responsible for increasing customer utilization through all forms for e-commerce. The E-Commerce Specialist will provide appropriate service and strong knowledge of Hilti products and buying solutions to customers, ensuring the successful achievement of company objectives and growth within the scope of the assigned customer database.

As an E-Commerce Specialist, you will manage a regional customer base and contact frequency with 250-350 accounts. Present solutions based on customer needs that increase net sales. Uncover needs by utilizing high, deep and wide strategy and grow customer e-commerce utilization. Plan and employ use of SAP/CRM to manage time and database to ensure effective and efficient market coverage and penetration. Effectively utilize database analysis to identify opportunities and develop an effective strategy for account prioritization and prioritization of accounts by opportunity. Present new products, applications and services through the use of Hilti Online. Maintain a high level of recorded sales activity (SALACTs). Develop strong partnerships with field sales, marketing, trade and product management to deepen customer relationships and grow sales. Effectively execute marketing campaigns to grow e-commerce utilization.

Hilti has been consistently recognized by Selling Power Magazine as a top company to sell for and by Glassdorr as a Best Place to Work in 2019.

What do we offer?

In our Account Manager Development Program, you will complete developmental stages before promoting into an outside sales role. During the 12-18 month program, you’ll participate in a full sales, product, hands on, and industry training curriculum. As you advance in the program you will take part in outside sales training and territory sales coverages, all while being paired with a mentor.

Why should you apply?

At Hilti you will find a culture where over 80% of our management team has been promoted from within and our average employee tenure exceeds 9.6 years. Join Hilti to begin your long term career with a global leader in a fast paced and exciting industry.

What you need is:

  • High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
  • Previous customer service and/or sales skills required
  • Excellent written, verbal, and presentation skills
  • Drive to develop strong and sustainable customer relationships
  • Ability to prioritize and manager time effectively
  • Demonstrate team skills and communicate with all internal Hilti team members
  • Proficiency in SAP, CRM, Microsoft Office preferred
  • Ability to adapt to a changing environment
  • Ability to multi-task daily while maintaining high performance standards
  • Mobility and desire to develop required

Working Conditions:

Must be able to sit for prolonged periods of time and spend extended amount of time on the phone. Must be able to walk on construction projects, climb scaffolding, and be able to lift and carry as much as 65 pounds. There will also be opportunities for hands-on training exercises, meetings, workshops, and presentations.

As part of your interview process, you will shadow a current employee in this role to give you a feel for the job and the caliber of our people.

Tempted to apply or find out more?

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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