Division Technical Service Manager (DTSM) – MO Central

Texas, USA
Reference No: 15427

What's the role?

This position is accountable for the development of strategy, programs, and personnel for Technical Service in support of overall strategic sales goals.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

The DTSM is Responsible for driving activities of the field Technical Service team and influencing Sales Management to ensure the sustainable and profitable growth of Hilti Fastening & Protection specified products. This includes establishing an active program to maintain close contact with primary, targeted Hilti customers (Architectural & Engineering firms, Owners, Contractors) with the purpose of developing specifier and buyer loyalty to Hilti products and services. This includes a system to identify and concentrate on high potential buying and non-buying accounts and to tracking progress in the CRM (Customer Relationship Management) system.

The DTSM will coordinate the technical activities of Field Engineers, Fire Protection Specialists, and Project Managers by Champion 2020 strategies and business objectives established for the Market Organization and the company. Also, the DTSM develops and implements specific market and product-oriented programs and strategies within their market to enhance sales, meet strategic objectives, and provide more value to Hilti customers.

Lastly, you will work with Corporate Product Business Units and Technical Services Department to ensure Field Engineers, Fire Protection Specialists and Project Managers are provided with timely, accurate and useful technical information and training in support of their assignments and market needs and well as other duties as assigned.

Our tools are chosen for some of the world’s most exciting engineering projects, like London’s Crossrail and Japan’s bullet train, as well as everyday buildings that make people’s lives better and safer.

What do we offer?

We will give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you will receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people, and some of our best team members and managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

Bachelor’s degree in Engineering. Master’s degree in Engineering or Business Administration preferred
Five years’ minimum experience in engineering or related technical field
Four years’ minimum experience with field sales or account management
Knowledge of necessary computer applications (i.e., CRM, CPM, Excel, Word, Outlook, and PowerPoint)
Proven track of leading teams and driving innovation.

Preferably, internal candidates will have been in current role for at least 18-24 months

Vehicle/ Driver’s License Requirements:
A company vehicle is provided for carrying tools/fasteners for product demonstration purposes. The employee must have valid US driver’s license and the ability to operate a motor vehicle and comply with HNA Fleet Safety Policy requirements.

As part of your interview process, we will take you on a day-in-the-life ‘field ride’ to give you a feel for the job and the caliber of our people. We will also pay for your travel to the interview.

If we are impressed with your resume, we will invite you for an interview, introduce you to the team and pay for your travel to get there.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Tempted to apply or find out more? Go to https://careers.us.hilti.com/en-us

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