Customer Service Representative - Account Manager Development Program
What's the role?
We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S. and globally.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
In this entry level sales role, your development begins with two months of hands-on training which will set you up for success by learning the foundation of Hilti’s culture, products, and services.
As an Inside Sales Specialist you will influence and serve all Hilti customers, including internal team members and Account Managers who have direct relationships with the Hilti customer experience. Your participation in the Account Management Development Program is essential to prepare you for your next step in an outside sales role.
This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements to ensure the successful achievement of the company’s objectives and growth.
What do we offer?
In our Account Manager Development Program, you will complete developmental stages before promoting into an outside sales role. During the 12-18 month program, you’ll participate in a full sales, product, hands on, and industry training curriculum. As you advance in the program you will take part in outside sales training and territory sales coverages, all while being paired with a mentor. The outside sales role will likely require relocation and is critical to your continued success at Hilti.
Why should you apply?
At Hilti you will find a culture where over 80% of our management team has been promoted from within and our average employee tenure exceeds 9.6 years. Join Hilti to begin your long term career with a global leader in a fast paced and exciting industry.
What you need is:
- High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
- Previous customer service and/or sales skills preferred
- Excellent written, verbal, and presentation skills
- Drive to develop strong and sustainable customer relationships
- Ability to multitask, prioritize, and manage time effectively
- Must be willing to relocate within 12-18 months
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”