Credit & Collections Manager

Tulsa, OK
Reference No: WD-0010430

What's the role?

The Manager, Credit & Collections, is responsible for supporting the Director, Credit & Collections in the management of Hilti North America’s (HNA) asset of accounts receivables. Responsibilities include, but are not limited to, leading local and global projects, developing & establishing policy and procedures, strategic planning, training and development, all while improving Net Working Capital (NWC) by effectively managing account receivables to minimize losses.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

• Reduce bad debt loss through efficient and effective collection accounts receivable, while being sensitive to customers’ needs; prompt resolution of disputed invoices, timely follow-up on past due amounts, including the use of lien / bond rights and legal recourse
• Lead strategic departmental and cross-functional projects to support organizational direction and strategy; bring innovation to existing processes, drive change within the department, and communicate policies and processes to internal partners
• Translate company strategy into departmental targets; set targets and track team results
• Develop and enforce strategy to decrease Days Sales Outstanding (DSO) and increase NWC using system technology; set clear and achievable goals, providing coaching as needed
• Support partners in making business decisions that are an exception to the standard credit process, & collaboration between Sales, Finance Business Partners (FBPs), Credit Business Partners (CBPs), and Credit team
• Ensure customer satisfaction; inclusive of onsite visits, timely resolution of complaints, scheduled follow up, and approval or recommendation of credits within defined, approved guidelines
• Recommend and participate in the implementation of new systems & system enhancements (includes SAP/S4HANA)
• Update & modify credit and collection systems to maintain best practice; prepare, update, & provide training materials while initiating changes to policies and procedures to ensure customer fidelity
• Ensure legal documents, including lien waivers and affidavits, are handled in a correct and timely manner
• Advise senior management of receivable performance via reporting on economy trends, unusual credit situations, and market segment industry analysis
• Provide system support for implementation, regression testing, and global projects
• Lead a team; manage performance evaluations, development opportunities, and succession planning
• Additional duties, as assigned

This is the cutting edge of corporate innovation, where the pace is fast, fun, energetic and inspiring.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. Success at Hilti is down to teamwork and ability.

What you need is:

  • Bachelor’s degree or equivalent experience, required
  • Minimum five years of Credit & Collections experience with lien / bond experience, inclusive of three (3) years supervisory/management experience, required
  • Three (3) years customer service experience, required
  • Two (2) years of strategic planning, implementation, and project leadership, highly preferred
  • Proficiency in SAP 4.6, required
  • Demonstrated experience in credit/collection management and cash management, with extensive knowledge of field’s concepts, practices, and procedures
  • High level of competency in Credit & Collection practices & SAP functionality; integrating the two for productivity gains
  • Excellent verbal, written, decision making, and organizational skills
  • Ability to implement processes and policies to support the attainment of sustainable, profitable growth
  • Proficiency in understanding Hilti’s Business Model and translating business requirements into departmental-relative solutions
  • Identify major opportunity areas; develop and execute plans to maximize growth and meet business objectives including sales project management
  • Strong analytical, problem identification, and resolution skills
  • Set priorities to minimize bad debt and improve Net Working Capital

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”

- Amer, Key Projects Manager

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