Collections Analyst II

Tulsa, OK
Reference No: 24409

What's the role?

The Collections Analyst II is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution. 80% of time spent on collections activities, 10% of time spent on AM line, and 10% of time spent on credit extension activities.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

The Collections Analyst II is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution and provides support to the credit team by assisting with DNBI updates, Job and Trade Information email monitoring, and order approval. 80% of time spent on collections activities, 10% of time spent on AM line, and 10% of time spent on credit extension activities.

Hilti has been consistently recognized by Selling Power Magazine as a top company to sell for and is a 2021 Fortune 100 best companies to work for.

What do we offer?

You will have the ability to seek process improvement opportunities and work in a cross functional environment with members of other teams to propose, evaluate and execute those improvements.

Why should you apply?

At Hilti you will find a culture where over 80% of our management team has been promoted from within and our average employee tenure exceeds 9.6 years. Join Hilti to begin your long term career with a global leader in a fast paced and exciting industry.

What you need is:

  • HS Diploma/GED required
  • Minimum 1 year of college level business courses or equivalent preferred
  • Minimum 1 year of SAP experience preferred
  • Minimum 1 year of customer service experience preferred
  • Ability to handle large volume of calls and multiple priorities
  • Working knowledge of Microsoft Excel and Word required
  • Ability to analyze data
  • Customer Service oriented/good attention to detail
  • Must be able to work in a team environment
  • Strong communication, interpersonal, and problem-solving skills
  • Bilingual (French/Spanish) preferred

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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