Collections Analyst II
What's the role?
The Collections Analyst II is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution. 80% of time spent on collections activities, 10% of time spent on AM line, and 10% of time spent on credit extension activities.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
As a Collections Analyst, you will assist sales force with credit and collections inquires via email and inbound phone calls. You will resolve both customer and sales disputes concerning billing and shipping errors by researching accounts, preparing and submitting documentation to initiate account adjustments to correct billing errors, or referring proper information on items requiring research to CCH Specialist. You will also reduce delinquency and bad debt loss and secure receivables which pose a significant credit risk and/or receivable exposure by ensuring compliance with state lien and bond laws.
The Collections Analyst will analyze requests for credit extension on new and existing accounts and establish credit lines, order limits, and risk classes. You will function as a productive team member by supporting Hilti’s Vision, Values, and Principles while performing in a team based environment. You will also commit the required time necessary to complete the tasks at hand and assist the management team with guiding sales force regarding credit policies.
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.
Why should you apply?
Wehave an excellent mix of people, which we believe makes for a more vibrant,more innovative, more productive team. So, if you’ve never worked inconstruction, that’s fine with us. Success at Hilti is down to teamwork andability, no matter what your background.
What you need is:
- HS Diploma/GED required
- Minimum 1 year of college level business courses or equivalent preferred
- Minimum 1 year of SAP experience preferred
- Minimum 1 year of customer service experience preferred
- Ability to handle large volume of calls and multiple priorities
- Working knowledge of Microsoft Excel and Word required
- Ability to analyze data
- Customer Service oriented/good attention to detail
- Must be able to work in a team environment
- Strong communication, interpersonal, and problem-solving skills
- Bilingual (French/Spanish) preferred
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”