Collection Analyst II

Tulsa, OK
Reference No: WD-0005994

What's the role?

We’re looking for motivated individuals who have a passion for finance.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

The Collections Analyst is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution. 80% of time spent on collections activities, 10% of time spent on AM line, and 10% of time spent on credit extension activities.

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant,more innovative, more productive team. So, if you’ve never worked inconstruction, that’s fine with us. Success at Hilti is down to teamwork andability, no matter what your background.

What you need is:

  • HS Diploma/GED required
  • Minimum 1 year of college level business courses or equivalent preferred
  • Minimum 1 year of SAP experience preferred
  • Minimum 1 year of customer service experience preferred
  • Ability to handle large volume of calls and multiple priorities
  • Basic knowledge of Microsoft Excel and Word
  • Ability to analyze data
  • Customer Service oriented/good attention to detail
  • Must be able to work in a team environment
  • Strong communication, interpersonal, and problem solving skills
  • Bilingual (French/Spanish) preferred

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Similar Jobs at Hilti

Tulsa, OK

• Provide product and technical service support to customers and Account Managers (AMs) in the field
• Ensure high-level customer satisfaction by analyzing customer situations and providing appropriate support

Tulsa, OK

In this outbound sales role, your development begins with two months of hands-on training which will set you up for success by learning the foundation of Hilti’s culture, products, and services.

Customer Services

Are you a people person? If you’re also a team player with energy, commitment and competitive drive, you could be the perfect fit to help build on our strong customer relationships.

Find out about our customer service roles